Frequently Asked Questions.

Question 1/. What format are your DVD's recorded in?

Answer 1/. We encode our DVD's in NTSC format. NTSC is playable on all computers with a DVD Rom and most DVD players around the world

Question 2/. What payment methods do you accept?

 Answer 2/. We accept Mastercard, Visa and AMEX. You can also purchase the video's using mail order. We accept International Money Orders, Check and Cash.

Note: Sending cash through the mail is not the best option but you can do so at your own risk.

Question 3/. How long does it take for me to receive my order?

Answer 3/. Typically orders are posted the next day after ordering. Please allow up to 14 days for delivery of your order. Delivery times can vary depending on mail and customs issue's.

Question 4/. What delivery method do you use and is it discreet?

Answer4/.  We use Air Mail to send your order. Air Mail is the most reliable and cost effective method of delivery. All DVD's are packed discreetly in plain white envelope's and mailed in a plain cardboard box.

Question 5/. Are there any postage, delivery or extra charges?

Answer 5/. There are NO extra charges associated with your order. We do not charge for postage, handling  or anything else. If you are in the position whereby local customs fee's are due, it is your responsibility.

Question 6/. What about customs problems?

Answer 6/. Usually our movies do not create too many problems with customs. At the writing of this FAQ we have only had 2 customs issues over the last 6 years, both solved by our customers who received their movies. Finding out about your local customs requirements is your responsibility, we cannot be held responsible for any customs problems that you have, but, if we can we will help in anyway possible.

Question 7/. What is your policy on refunding, broken or unwanted DVD's?

Answer 7/. Our policy is to replace any faulty DVD's that have either not been recorded properly or damaged in transit. We do not refund the purchase price if you decide you do not want them. Please be aware that "charging back" the cost of the DVD's with your credit card company could cause your card to be blacklisted and unable to be used for future transaction on the internet. Please make sure that you are certain of your order before purchasing.

Question 8/. I've ordered DVD's elsewhere previously and not been happy with the quality. What's the quality of your DVD's like?

Answer 8/. Unlike many "voyeur video" retailers out there, our DVD's are all recorded from the original master copy ensuring the best video quality possible. If for some reason one of our movies is not of the best quality this fact will be mentioned in the movie description.

Question 9/. How do I contact you if I have a problem or another question?

Answer 9/. You can contact us via email webmaster@upskirt-videos.com. I am also occasionally on ICQ 21872653 or Skype username "deve88".

If You Have Any Questions Please Email Me At here

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